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watchDirectory forums >> Bug Reports >> Can't open Configuration windows (WDCC.exe)
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Message started by magicline on May 1st, 2008 at 1:44am

Title: Can't open Configuration windows (WDCC.exe)
Post by magicline on May 1st, 2008 at 1:44am
Hi ,
After installation of version 4.52 can't open wdcc program at all without any error messages .

installed on vmWare machine with W2003 server .
it's seems that something is missing in operating system ,
what may cause to this problem ?

working very well on my other 3 client servers

waiting for your prompt reply .

thanks

Title: Re: Can't open Configuration windows (WDCC.exe)
Post by Gert on May 1st, 2008 at 6:42pm
Hello,

That's is weird, there have been no changes in that area of WD in a long time. The only thing I can imagine is a Windows permission problem - security.

Can you goto (Windows Explorer) the directory where your task settings are stored (use the Tools -> Explore task directory menu option inside WD). On a default install this will be directory
C:\Documents and Settings\All Users\Application Data\watchDirectory
But the actual directory is listed in the file
C:\Program Files\watchDirectory\watchDirectory.ini

Please make sure that the directory, all subdirectories and all the files it contains have proper permissions:

Stop all your tasks (don't forget to stop the System.Mail service)
Inside the task directory, right click the file/directory, choose properties
Select the security window (or maybe it is Permissions, I am writing this on a Dutch Windows edition)
Make sure the user "Everyone" has "Full Control"

Hope this helps, please let me know.

Gert

Title: Re: Can't open Configuration windows (WDCC.exe)
Post by Gert on May 1st, 2008 at 6:44pm
After reading your message again (you can not even start the wdcc.exe), please make sure the permissions on
C:\Program Files\watchDirectory\watchDirectory.ini
are also correctly set (Full control to everyone, I guess "read/write" would be ok too).

Gert

Title: Re: Can't open Configuration windows (WDCC.exe)
Post by magicline on May 1st, 2008 at 8:59pm
Hello Gert ,

thanks for reply .

it's correct i even can't open wdcc.exe to configure tasks .
I'm trying to open as Administrator on the server and nothing in the windows task manager , nothing in event viewer .
Maybe this refer to DEP (Data Execution Prevention) of windows server , tryed to turn on only for windows services only ,
but the same sh...
maybe something should be installed before .... like MXML or MsSql or Office  ?
registry problem ?

any other ideas ?

Title: Re: Can't open Configuration windows (WDCC.exe)
Post by magicline on May 2nd, 2008 at 1:27am
Hi ,

In case you want to know was cause this problem here the answer :

Upgrade from VmWare 4.05 to 6.0.2 solved the problem .


Title: Re: Can't open Configuration windows (WDCC.exe)
Post by Gert on May 2nd, 2008 at 9:45am
Thanks for letting me know.

Do you have any references (webpages) that point out the issue with VMWare? We have several customers that run WD "on" VMWare, I didn't hear of this issue before.

Gert

Title: Re: Can't open Configuration windows (WDCC.exe)
Post by magicline on May 2nd, 2008 at 10:00am
Hi ,

No , i don't have any references ... I find it myself , tooks 2 days , but finnaly working .
In the past i worked at support department in software company (magicsoftware.com) , so now i can smell bugs and problems where they came from  ;)

You have great soft !

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