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Message started by jbank74 on Mar 20th, 2013 at 7:02am

Title: unknown stmp error
Post by jbank74 on Mar 20th, 2013 at 7:02am
Hi guys,

We absolutely love your software. It is reliable and serves up very well.

I am posting this question because we have recently experienced a problem that we are unable to resolve.

Our system has been running perfectly for months. However, 5 days ago it just stopped sending any emails via smtp. We have not been making any configuration changes with the software or the servers and the SMTP server is still working OK.

When testing the SMTP configuration in the postman service, almost immediately a message comes back and says:

"-36: conn" and "Error attempting to connect." This occurs when testing with other smtp servers as well.

The log file contains the following:
============================================

*** seeSmtpConnect
<200:498214703>
VS Win32 Version 1.2.1 Build 1
SEE Win32 Version 4.0.8 Build 5
GdP Software                                      
CID=8720
<101:498214703>
vSocket: 0 created
vs: LogHandle = 296
<102:498214703>
LocalHost = 'w0036db01'
<104:498214703>
Server = '10.100.4.126'
ServerIP = 10.100.4.126
<105:498214703>
Socket=300, RemoteIP=a64047e, RemotePort=25
ERROR(498214703): SockCode=-10061 SeeCode=-36 PrevState=104 ThisState=105 NextState=105
Error attempting to connect. Connection refused by remote host.vSocket: 0 closed
*** Releasing channel 0 ***
============================================================

We are using Watchdirectory version 4.6.6

Can you please shed any light on this problem?

Many thanks,
Jimmy

Title: Re: unknown stmp error
Post by Gert on Mar 20th, 2013 at 8:36am
Hello Jimmy,

It looks like WD is blocked by a firewall (or antivirus program). You may need to unblock wdcc.exe and wdpostman.exe in your firewall settings.

Perhaps a better idea is to install the current beta for WD 4.7: http://www.watchdirectory.net/cgi-bin/yabb2/YaBB.pl?num=1352102554
It has a totally new email implementation and allows SSL/TLS connections.

Gert

Title: Re: unknown stmp error
Post by jbank74 on Mar 21st, 2013 at 1:40am
Thanks for the prompt reply, Gert.

That was certainly the issue and has been corrected now.

Cheers,
Jimmy

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