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Message started by Verne on Jan 23rd, 2014 at 3:56pm

Title: Upgrade
Post by Verne on Jan 23rd, 2014 at 3:56pm
I am getting some conflicting information from my I.T. staff about upgrading our versions of Watch Directory which is currently at 4.6.6.

The I.T. staff was saying that we cannot just download and upgrade on top of our existing installation without verifying our license keys with the email addresses of the person who bought the licenses.

As far as I can tell from reading your website that was only needed when upgrading from Version 3 to Version 4 of Watch Directory.
http://www.watchdirectory.net/4reasons.html

But they said they were told this by your support staff 2 years ago that they would need to do this to upgrade our current version of Watch Directory.

Are they seeing something I am not seeing because as far as I can tell we should just be able to download the current version and run the installer and it will upgrade.

We are also looking at upgrading our version of Watch FTP from version 2.X to 3.x.  Now I see on your website that it is a free upgrade for that but you do need to get a new license key using your email address.

So as far as I can tell we should not have any license issues upgrading to version 4.7 of Watch directory but for Watch FTP we need to get a new license which is free.

Just want to confirm this.

Thanks

Title: Re: Upgrade
Post by Dirk on Jan 23rd, 2014 at 4:06pm
Hi Verne,

yes, you can upgrade from WatchDirectory 4.6.6 to 4.6.7 just by installing "on top". Stopp all tasks and System.Mail before upgrading and close WatchDirectory Control Center. The license is still valid.

When upgrading from WatchFTP2.x to 3.x you need to have a new (free) license key. You can lookup your keys here:
http://www.gdpsoftware.com/en/customer.html
or contact support@gdpsoftware.com.

Please also note this one when you plan to switch from WatchFTP 2.x 32bit to WatchFTP 3.x 64bit:
http://www.watchftp.com/wf3264.html

Title: Re: Upgrade
Post by Verne on Jan 23rd, 2014 at 5:03pm

Dirk wrote on Jan 23rd, 2014 at 4:06pm:
yes, you can upgrade from WatchDirectory 4.6.6 to 4.6.7 just by installing "on top".

So you are saying we can only upgrade to 4.6.7 and not to 4.7.3?

Title: Re: Upgrade
Post by Dirk on Jan 23rd, 2014 at 5:04pm
Nope, sorry, you can upgrade to any 4.x-version of WatchDirectory.

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