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watchDirectory forums >> Wx Remote Control Center >> WxListenerSvc.exe hangs
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Message started by Ruud on Feb 25th, 2014 at 10:05am

Title: WxListenerSvc.exe hangs
Post by Ruud on Feb 25th, 2014 at 10:05am
Hello,

The WxListenerSvc.exe service is hanging and is not responding. It consumes up to 100% of CPU.

I had this behavior on several servers.

In the event viewer I see the following message.

Faulting application name: WxListenerSvc.exe, version: 1.9.0.95, time stamp: 0x2a425e19
Faulting module name: WxListenerSvc.exe, version: 1.9.0.95, time stamp: 0x2a425e19
Exception code: 0xc0000005
Fault offset: 0x00003f6a
Faulting process id: 0x7ec
Faulting application start time: 0x01cf2baf54efcafe
Faulting application path: C:\Program Files (x86)\Wx Remote\WxListenerSvc.exe
Faulting module path: C:\Program Files (x86)\Wx Remote\WxListenerSvc.exe
Report Id: 686574eb-9de8-11e3-9171-00505685650a


I have ended the service and and started it again and then it is working fine again. The WXL_restart.bat did not work.

Do you have a solution for this issue.

Kind regards,

Ruud

Title: Re: WxListenerSvc.exe hangs
Post by Gert on Feb 25th, 2014 at 10:22am
That obviously should not happen. I will ask Vladimir to have a look.

For the moment (I am sure he is going to ask for it), make sure to enable logging by WxL (and maybe also for WxCommunicationManager). After you see the 100% cpu, stop them and zip/post the logs here.

Title: Re: WxListenerSvc.exe hangs
Post by Ruud on Feb 25th, 2014 at 10:55am
Ok I will do this.

I have activated the logging.

Kind regards,

Ruud

Title: Re: WxListenerSvc.exe hangs
Post by vladimir on Feb 25th, 2014 at 11:01am
Hello Ruud,

Yes, Gert is right, log file around the time when hanging happens would help narrow down the problem.

Additional question: are you using the latest version?

Title: Re: WxListenerSvc.exe hangs
Post by Ruud on Feb 25th, 2014 at 11:06am
When the issue is occurring again I will send the log files.
At this moment it is working fine.

We are working with the latest version 1.9.0.144

Kind regards,

Ruud

Title: Re: WxListenerSvc.exe hangs
Post by Ruud on Feb 28th, 2014 at 1:20pm
Hi WXL listener stopped working this time it did not used all CPU resources.

Also the connection manager stopped working.

I have added the 2 log files you can look at 08:39 in the log files.

I had to kill the processes and start it again the stop.bat file did not work.

In the event viewer I saw the following entry

The description for Event ID 0 from source GdPSoftwareWxListener cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service failed on execute: Out of memory


followed by

Faulting application name: WxListenerSvc.exe, version: 1.9.0.95, time stamp: 0x2a425e19
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x00000000
Faulting process id: 0x1d4c
Faulting application start time: 0x01cf320d635147d0
Faulting application path: C:\Program Files (x86)\Wx Remote\WxListenerSvc.exe
Faulting module path: unknown
Report Id: 68ec9d9b-a04b-11e3-bccb-00505685008f


Kind regards,

Ruud
WxL_20140228.zip (Attachment deleted | 190 )
WxCM_20140228.zip (Attachment deleted | 186 )

Title: Re: WxListenerSvc.exe hangs
Post by vladimir on Feb 28th, 2014 at 1:45pm
Ruud, thank you very much for the information. We will investigate this and get back to you as soon as possible.

Title: Re: WxListenerSvc.exe hangs
Post by vladimir on Feb 28th, 2014 at 3:18pm
Hi Ruud,

Thank you once again, you have helped a lot. Here's WxListener version that should fix these problems. Please let us know if you notice any strange behavior again.

Regards,
Vladimir

WxL.zip (Attachment deleted | 210 )

Title: Re: WxListenerSvc.exe hangs
Post by Ruud on Feb 28th, 2014 at 3:28pm
Hi Vladimir,

I have installed the new version and it is working now :) I will keep you posted if the issue is solved.

Many thanks for the quick response.

Kind regards.

Ruud

Title: Re: WxListenerSvc.exe hangs
Post by Gert on Mar 3rd, 2014 at 8:13am
Hello Ruud,

We made a new version 1.9.1 available that includes this fix:
http://www.watchdirectory.net/cgi-bin/yabb25/YaBB.pl?num=1392546338/1#1

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