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File length = 32 characters not processing (Read 3748 times)
gwhite@boxley.com
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File length = 32 characters not processing
Mar 29th, 2010 at 4:08pm
 
If I create a new file in our monitored directory, it is not processed.  If I copy a file to the directory, it is processed.  Not sure what's going on.  This is a directory monitor for our Help Desk system which sends messages to our phones.  We recently installed an upgrade which took the file names from 6 characters to 32.  Since then the monitoring has been flaky.  Any help would be appreciated.  Currently on v.4.6.2.

Greg
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Gert
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Re: File length = 32 characters not processing
Reply #1 - Mar 29th, 2010 at 4:14pm
 
Hello Greg,

Unless the complete file name (including path and drive letter) is ridiculously long, I don't see why this should be an issue.

Can you send me (by email) the settings of this task?
* stop the task
* right click it (a popup menu shows)
* select "Backup selected task"

Please send me the zip this creates. Please also include a few filenames (not the files, but their names) that were not detected.

Thanks,
Gert
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Gert Rijs - gert (at) gdpsoftware (dot) com
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gwhite@boxley.com
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Re: File length = 32 characters not processing
Reply #2 - Mar 29th, 2010 at 5:26pm
 
Here is a copy of the file directory/name....unfortunately the location of the files must be in this directory.

c$\Program Files\Avaya\IP Office\Voicemail Pro\VM\Accounts\Help Desk\6e9acf1ff6fc4645bfd65d6d0ca6f626.WAV
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gwhite@boxley.com
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Re: File length = 32 characters not processing
Reply #3 - Mar 29th, 2010 at 6:04pm
 
Just an added note...I can create a file via our voicemail system (.wav) in the monitored directory and no notification is sent out.  If I move that .wav file to another location and then move it back into the monitored directory, the notification will be sent out.  ????
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Gert
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Re: File length = 32 characters not processing
Reply #4 - Mar 29th, 2010 at 6:14pm
 
mmm, this sounds as an issue with the monitoring method you use (currently set to "Fast").

Can you try the "Polling" method? If that works, try the "Default" method, which is a little bit more efficient than the polling method.

I have to go now (6pm here in Holland), I hope the above will fix it.
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Gert Rijs - gert (at) gdpsoftware (dot) com
Blog: http://blog-en.gdpsoftware.com/
End Alzheimer's: http://www.alz.org&&...
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gwhite@boxley.com
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Re: File length = 32 characters not processing
Reply #5 - Mar 29th, 2010 at 6:32pm
 
Looks like the polling option worked.  I'll try the default a little later...thanks for the quick replies on this!
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