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Appcrash error when launching console (Read 9621 times)
ggbrown
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Appcrash error when launching console
Apr 26th, 2012 at 2:12pm
 
Hi

having issues with v 4.6.6 on server 2008 R2

Having installed and verified the path to app software and the existance of wdpostman service
I get an appcrash error when trying to launch the console.
I have attached a copy of the .wer report.

The server has had reboots and we have removed\reinstalled etc but always with same result.

Is there something we are missing or some possible permissions issue blocking the application.

Thanks for any help on this
Gerry
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Report.txt (9 KB | )
 
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Gert
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Re: Appcrash error when launching console
Reply #1 - Apr 26th, 2012 at 4:17pm
 
Hello Gerry,

Are you talking about wdPostman crashing?

Can you open a command prompt (cmd.exe) and do this:

CD "\Program Files\WatchDirectory"
(or CD "\Program Files (x86)\WatchDirectory" if on 64 bits Windows)
wdpostman -run

the above will run wdpostman/System.Mail as a console program. Maybe you will get a better message then.
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Gert Rijs - gert (at) gdpsoftware (dot) com
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ggbrown
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Re: Appcrash error when launching console
Reply #2 - Apr 26th, 2012 at 4:58pm
 
Sorry.. not being clear enough!   Huh

installing wd4.6.6.8... ((run as admin!)
post install:-
veified that \Program Files (x86)\WatchDirectory was created and populated
verified that wdpostman service was created.

wdpostman was only mentioned as a check that the install had 'done its stuff'
The error occurs when trying to launch the wdcc.exe console

C:\Program Files (x86)\watchDirectory>wdpostman -run
wdPostMan 4.6 build date Thu May 12 14:02:18 2011
GdP Software - http://www.watchdirectory.net

ERROR: Email settings not configured yet

C:\Program Files (x86)\watchDirectory
>wdcc


output from previously attached wd fault report is
Version=1
EventType=APPCRASH
EventTime=129799134441823645
ReportType=2
Consent=1
ReportIdentifier=421f1c2f-8f93-11e1-8dc6-005056857c86
IntegratorReportIdentifier=421f1c2e-8f93-11e1-8dc6-005056857c86
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=wdcc.exe
Sig[1].Name=Application Version
Sig[1].Value=4.6.6.516
Sig[2].Name=Application Timestamp
Sig[2].Value=4df0766e
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_6443
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=02bca89e
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.274.10
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=6443
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=644309ad1d1b2edbc6dbbb3d969aff64
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1e87
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=1e87fabb2ad04afaad82091428adb196
UI[2]=C:\Program Files (x86)\watchDirectory\wdcc.exe

UI[3]=wdcc v4 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
.
.
.
.



Hope this clarifies Smiley
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Gert
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Re: Appcrash error when launching console
Reply #3 - Apr 26th, 2012 at 5:06pm
 
Have you tried the beta: http://www.watchdirectory.net/cgi-bin/yabb2/YaBB.pl?num=1312278065

I remember something about it fixing some incompatibilities. The beta is quite safe to use (it has been out for months), it will be released as "official" soon.
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Gert Rijs - gert (at) gdpsoftware (dot) com
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End Alzheimer's: http://www.alz.org&&...
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ggbrown
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Re: Appcrash error when launching console
Reply #4 - Apr 26th, 2012 at 5:35pm
 
Hi ..
BETA version also fails but returns a different stackhash..see below


Version=1
EventType=APPCRASH
EventTime=129799279192544369
ReportType=2
Consent=1
ReportIdentifier=f6029702-8fb4-11e1-8dc6-005056857c86
IntegratorReportIdentifier=f6029701-8fb4-11e1-8dc6-005056857c86
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=wdcc.exe
Sig[1].Name=Application Version
Sig[1].Value=4.6.7.545

Sig[2].Name=Application Timestamp
Sig[2].Value=4ed8a085
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_bf5d

Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=02d7047e
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ggbrown
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Re: Appcrash error when launching console
Reply #5 - Apr 26th, 2012 at 5:54pm
 
just a thought...
some weeks back v4.5 had been installed by my colleague.. then the incompatibility issue had been raised and the application was uninstalled.

However, while the files and folders had gone, it was noted today (prior to starting later version installs) that the original wdpostman service was still registered and its registry keys were still present (pointing to the non existant program files folder). This was cleaned up and server rebooted before attempts to install the new version, but is it possible that the v4.5 uninstall had not been completely clean and other artifacts were left behind and are still suppressing operation for the later versions?

in other words are there any install files applied outside the c:\program files(86)\watchdirectory that we maybe need to cleanup?
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Re: Appcrash error when launching console
Reply #6 - Apr 26th, 2012 at 6:18pm
 
Don't bother with the crash-dumps, they don't help.

What happens when you run
wdrun.exe
on the command line? can you post a screenshot?

Can you list the contents of WatchDirectory.ini and (if present) wdcc.ini and wdrun.ini

WatchDirectory.ini has a directory-name where task info is stored, is it empty or (if not empty) does the directory exist?
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Gert Rijs - gert (at) gdpsoftware (dot) com
Blog: http://blog-en.gdpsoftware.com/
End Alzheimer's: http://www.alz.org&&...
WWW WWW GdPSoftware  
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ggbrown
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Re: Appcrash error when launching console
Reply #7 - Apr 26th, 2012 at 6:43pm
 
ok..

watchdirectory.ini is minimal:-

[watchDirectory]
[languageoverride]
language=



wdcc.ini and wdrun.ini do not exist


C:\Program Files (x86)\watchDirectory>wdrun.exe


Configuration directory does not exist


C:\Program Files (x86)\watchDirectory>dir
Volume in drive C is SYS
Volume Serial Number is 60A5-6BDE

Directory of C:\Program Files (x86)\watchDirectory

26/04/2012  16:31    <DIR>          .
26/04/2012  16:31    <DIR>          ..
27/05/2005  07:14               962 emailvariables.txt
23/07/2005  11:52             4,754 eulaWatchDirectory.rtf
26/04/2012  16:31    <DIR>          ExampleFilterScripts
02/10/2007  10:45           163,280 GdPDDE.exe
02/02/2008  07:17           224,712 GdPUtil.exe
26/04/2012  16:31    <DIR>          help
02/12/2011  10:55           737,064 History.exe
26/04/2012  16:31    <DIR>          lang
14/09/2007  22:57            40,960 laRTL.dll
19/03/2009  07:32             3,868 newdatabase.sql
26/04/2012  16:31    <DIR>          plugins
26/04/2012  16:31    <DIR>          Resolvers
18/04/2007  08:39           113,664 see32.dll
26/04/2012  16:31            68,511 unins000.dat
26/04/2012  16:30           715,147 unins000.exe
26/04/2012  16:31                49 watchDirectory.ini
26/04/2012  16:31                61 watchDirectoryForum.url
02/12/2011  10:56           175,912 wdAnnotate.exe
02/12/2011  10:55         3,637,032 wdcc.exe
26/04/2012  16:31                55 wdcc.url
23/08/2006  09:48             4,689 wdexport.xsd
02/12/2011  11:03           589,608 wdPostman.exe
12/12/2011  09:43         2,653,992 wdRun.exe
02/12/2011  10:55         1,593,128 wdSupport.dll
12/12/2011  09:40           167,720 wdTrigger.exe
12/12/2011  09:38             2,441 wdTrigger.txt
18/02/2007  20:36           110,592 XEventMessage.dll
             22 File(s)     11,008,201 bytes
              7 Dir(s)  16,197,042,176 bytes free

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Gert
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Re: Appcrash error when launching console
Reply #8 - Apr 26th, 2012 at 6:51pm
 
Ok,

Actually a good sign that wdrun doesn't crash the same way. I wonder if the permissions on watchdirectory.ini are set properly (allow all permissions to everyone).

Try this.

Create a directory called
C:\WatchDirectoryTasks

Edit watchdirectory.ini so it says
[watchDirectory]
configdirectory=C:\WatchDirectoryTasks\
[languageoverride]
language=


what happens if you now run
wdrun.exe
on the command line?
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Gert Rijs - gert (at) gdpsoftware (dot) com
Blog: http://blog-en.gdpsoftware.com/
End Alzheimer's: http://www.alz.org&&...
WWW WWW GdPSoftware  
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ggbrown
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Re: Appcrash error when launching console
Reply #9 - Apr 26th, 2012 at 7:02pm
 
Lol... its better..but........!!!! Cheesy

C:\Program Files (x86)\watchDirectory>wdrun


watchDirectory Evaluation version 4.6.7.545, build Nov 11 2011 10:37:00
Perform any action when directory contents change.
(c)2003 - 2011, GdP Software
http://www.watchdirectory.net

Evaluation Edition.
0 day(s) left to evaluate
Buy this program at www.watchdirectory.net/shop.html


lol....need to download a new beta version by the looks of it!
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Gert
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Re: Appcrash error when launching console
Reply #10 - Apr 26th, 2012 at 7:09pm
 
I believe you have a license key?

wdrun.exe REGISTER

otherwise email me for a temp license.
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Gert Rijs - gert (at) gdpsoftware (dot) com
Blog: http://blog-en.gdpsoftware.com/
End Alzheimer's: http://www.alz.org&&...
WWW WWW GdPSoftware  
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