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Outlook365 connectivity issue (Read 4688 times)
gruntus
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Outlook365 connectivity issue
Jul 29th, 2014 at 4:21pm
 
We just switched to Outlook365 as our mail provider.
Outlook requires an SMTP servername of SMTP.outlook365.com
using port 587 with TLS.

In the Postman Service, this will not work with the "use old implementation" box unchecked...
But it WILL work with both the TLS box AND the "use old implementation" box checked...the TEST email works fine.

However, if you save that configuration, the "TLS" box is somehow cleared (i.e. unchecked for you) and then all of your production email sends fail with "unable to authenticate".

All of my wonderful WatchDirectory email tasks are failing left and right!  Cry

Edited to add: I am using WatchDirectoryPro version 4.8.7
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Gert
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Re: Outlook365 connectivity issue
Reply #1 - Jul 30th, 2014 at 8:06am
 
Hi,

Actually, something else must be happening.

The "old implementation" ignores the TLS and SSL setting. The main reason to have the "new implementation" is so we can support TLS/SSL.

I have now way to test outlook connectivity, perhaps you can email me a user/pass to try?
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Gert Rijs - gert (at) gdpsoftware (dot) com
Blog: http://blog-en.gdpsoftware.com/
End Alzheimer's: http://www.alz.org&&...
WWW WWW GdPSoftware  
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gruntus
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Re: Outlook365 connectivity issue
Reply #2 - Jul 30th, 2014 at 6:22pm
 
Hello Gert, thank you for the quick reply. I have created an Outlook 365 email account for you and emailed you the password to the email in your signature block.

Thanks!
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Gert
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Re: Outlook365 connectivity issue
Reply #3 - Jul 31st, 2014 at 6:49am
 
fixed by using smtp.office365.com instead of smtp.outlook365.com
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Gert Rijs - gert (at) gdpsoftware (dot) com
Blog: http://blog-en.gdpsoftware.com/
End Alzheimer's: http://www.alz.org&&...
WWW WWW GdPSoftware  
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gruntus
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Re: Outlook365 connectivity issue
Reply #4 - Jul 31st, 2014 at 4:00pm
 
The correct mail server is always helpful.

I still had an issue with my "production" email account, but the temp email I'd set up for Gert worked perfectly.

It seems someone in the support area of my company reset the password on the WatchDirectory email account and neglected to tell me...  Roll Eyes

Everything works perfectly once again, my users are happy and so am I.

I appreciate all the help you have provided Gert!  Smiley
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