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Sort Files job stops monitoring source folder (Read 919 times)
mobsite
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Sort Files job stops monitoring source folder
Feb 2nd, 2016 at 10:07pm
 
I have an Automatically Sort Files task setup to monitor a UNC fileshare for xml files and route them each to 2 different places. On a pretty regular basis, the job seems to stop monitoring for files in the source directory.  There is no error or indicative debug info in the history db.   it just doesn't seem to recognize the addition of the new files after a certain point.  It is using the Default monitoring method.  Is it not receiving 'notifications' from that network drive as the Polling method hint seems to indicate is possible?  should i change to the Polling method to resolve?  upgrade to 4.9.3? 

It is a reasonably consistent time of day though (sometime between 2230 and 2330 CST - Chicago), which seems to indicate an external influence, but without any error info I can't figure it out.

Version info below.

watchDirectory Professional 4.6.7
Key Created 2012-01-18 (yyyy-mm-dd)

Installed components:
GdP Software gdpUtil 1.8.0.0
History Application 4.6.7.522


GdP Software wdAnnotate 4.5.0.419
wdcc v4 4.6.7.900
wdPostMan 4.6.7.519
GdP Software wdRun 4.6.7.900
wdSupport Dynamic Link Library 4.6.5.502
wdopAuditInfo Dynamic Link Library 4.6.6.452
wdopAutoCopy Dynamic Link Library 4.6.7.522
wdopAutoDelete Dynamic Link Library 4.5.6.419
wdopAutoEmail Dynamic Link Library 4.6.7.514
wdopAutoFtp Dynamic Link Library 4.6.7.900
wdopAutoHtml Dynamic Link Library 4.5.0.409
wdopAutoLaunch Dynamic Link Library 4.5.9.32
wdopAutoRename Dynamic Link Library 4.6.7.419
wdopAutoRunBat Dynamic Link Library 4.6.7.419
wdopAutoSort Dynamic Link Library 4.5.8.448
wdopAutoThumb Dynamic Link Library 4.5.9.438
wdopAutoUnzip Dynamic Link Library 4.5.9.451
wdopAutoWav Dynamic Link Library 4.5.0.422
wdopAutoZip watchDirectory Plugin 4.6.7.22
wdopFolderSize Dynamic Link Library 4.6.5.502
wdopMultiPlugin Dynamic Link Library 4.5.6.0
wdopRemoveOldest Dynamic Link Library 4.6.7.10
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Gert
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Re: Sort Files job stops monitoring source folder
Reply #1 - Feb 3rd, 2016 at 7:22am
 
Hi,

The "Default" and "Fast" monitoring methods rely on notifications sent by Windows to your task. When you monitor a network share, those methods rely on
- Windows where WD itself is running
- The network
- Operating system where the monitored unc is
If there is a "glitch" somewhere, it may well be the task is not getting any notifications anymore.

The Polling and File Age monitoring methods do not rely on those notifications and should work fine in this case.
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Gert Rijs - gert (at) gdpsoftware (dot) com
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