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https://www.watchdirectory.net/cgi-bin/yabb25/YaBB.pl watchDirectory forums >> Bug Reports >> Crash to Desktop on Windows 7 https://www.watchdirectory.net/cgi-bin/yabb25/YaBB.pl?num=1533336871 Message started by Jason Unger on Aug 3^rd, 2018 at 11:54pm

Title: Crash to Desktop on Windows 7
Post by Jason Unger on Aug 3^rd, 2018 at 11:54pm

Recently, our instance of WatchDirectory immediately crashes when opened. See attached screenshot.
No UI is ever shown.

screenshot_002.png (57 KB | 107 )

Title: Re: Crash to Desktop on Windows 7
Post by Jason Unger on Aug 3^rd, 2018 at 11:55pm

Additionally, we upgraded the product on this machine to the latest 4.9.5, with no change.

Title: Re: Crash to Desktop on Windows 7
Post by Gert on Aug 5^th, 2018 at 4:03pm

Hello Jason,

Not sure what is happening here.
Do you see the same when you run this command:

"C:\Program Files (x86)\WatchDirectory\wdrun.exe"

Gert

Title: Re: Crash to Desktop on Windows 7
Post by Jason Unger on Aug 8^th, 2018 at 5:55pm

Please note: I did not receive an email alerting that there was a reply to this thread.

Please see attached results of running wdrun.exe.

Also, I noticed the mention of services in that text, and checked what was installed as services on this machine. I see a wdPostMan which is set to Start Automatically, but isn't running. When I tell it to run, it successfully runs, but refreshing the services page reveals it stopped running. Not sure if this is intentional.

2018-08-08_09-53-57.png (94 KB | 114 )

Title: Re: Crash to Desktop on Windows 7
Post by Gert on Aug 9^th, 2018 at 8:33am

Hello Jason,

The fact that wdrun.exe starts without crash is a good sign. That being said, I have no idea what has happened to the wdcc.exe.

Would it be possible I can remotely login to your server to have a look? Using something like teamviewer if possible?

I will contact you by email in a minute.